Complaint Register

Select the “Complaint Register” activity under the “Infrastructural Maintenance” business component.

The “Complaint Register” page appears.

- Clicking this icon available near certain fields takes you to the help page of the respective field.

To create complaint

Enter the following details in the “Search Criteria” group box:

Mode	Use the drop-down list box to specify the mode of selection. The combo is loaded with the values “Create”, “Edit”, “Delete” and “View”.
Scheme Code / Description	The code identifying the scheme or description of the scheme for which the log sheets to be entered. Mandatory. Press <Enter>.

The system retrieves and displays the following in the “Search Criteria” group box:

Scheme Name

The name of the scheme.

Enter the following details in the “Search Criteria” group box:

Type	Use the drop-down list box to select the type of complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Category	Use the drop-down list box to the category of the complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Complaint No From	The number identifying the complaint from which the complaint details are to be retrieved.
Complaint No To	The number identifying the complaint until which the complaint details are to be retrieved.
Status	Use the drop-down list box to select the status of the complaints. The combo is loaded with the values “Blank”, “Fresh”, “Authorized”, “Closed” and “Frozen”.
Logged By	The name of the person who logged the complaint.
Floor	The name of the floor where the complaint has been reported.
Location	The location where the complaint has been identified or reported.
Occupant	The name of the customer.
Description	The description of the problem or complaint.
Attended By	The name of the person who attended the complaint.

Click the “Search” pushbutton to retrieve the search results in the multiline.

The system displays the following in the “Search Results” multiline:

Complaint No	The number identifying the compliant.
Status	The status of the complaint. The status could be “Fresh”, “Authorized”, “Closed” and “Frozen”.

Enter the following details in the “Search Results” multiline:

Shift	Use the drop-down list box to select the shift against which the complaint is logged. The combo is loaded with the values as defined in “Categories Master” activity.
Type	Use the drop-down list box to select the type of the complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Category	Use the drop-down list box to select the category of the complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Scheme Code	The code identifying the scheme for which the log sheets to be entered.
Date Logged	The date on which the complaint is logged.
Time Logged	The time at which the complaint is logged.
Logged By	The name of the person who logged the complaint.
Floor	The name of the floor where the complaint has been reported.
Location	The location where the complaint has been identified or reported.
Occupant	The name of the customer.
Description	The description of the problem or complaint.
Job Card No	The number identifying the job card.
Date Allocated	The date on which the complaint is allocated to the concerned person.
Time Allocated	The time at which the complaint is allocated to the concerned person.
Allocated To	The name of the person to whom the complaint is allocated.
Date Attended	The date on which the complaint is attended.
Time Attended	The date at which the complaint is attended.
Attended By	The name of the person who attended the complaint.
Date Closed	The date on which the complaint is closed.
Time Closed	The time at which the complaint is closed.
Closed By	The name of the person who closed the complaint.
Remarks	Any remarks or additional information regarding the complaint details.

Note: At lease one row should be selected in the multiline.

Click the “Maintain” button to save (create/modify) the complaint details.

On save, the system generates a complaint number and the status is updated as “Fresh”.

Click the “Freeze” button to freeze the complaints.

On freeze, the system changes the status from “Fresh” to “Frozen”. Ensure that no modification is allowed for transaction once it is frozen.

To modify the complaint details

Choose the “Edit” option from the Mode.
Enter the following details in the “Search Criteria” group box:

Scheme Code / Description

The code identifying the scheme or description of the scheme for which the log sheets to be entered. Mandatory. Press <Enter>.

The system displays the corresponding details of the scheme in the header and in the tabs. You can modify the required fields.

Click the “Maintain” button to save (create/modify) the complaint details.
Click the “Freeze” button to freeze the complaints.

On freeze, the system changes the status from “Fresh” to “Frozen”. Ensure that no modification is allowed for transaction once it is frozen. Once the complaint is authorized by Building Manager the status will be changed from “Frozen” to “Authorized”.

To close the complaint details

Choose the “Edit” option from the Mode.
Enter the following details in the “Search Criteria” group box:

Scheme Code / Description

The code identifying the scheme or description of the scheme for which the log sheets to be entered. Mandatory. Press <Enter>.

The system displays the corresponding details of the scheme in the header and in the tabs. You can modify the required fields.

Click the “Close” button to close the complaints.

On close, the system changes the status of the complaint to “Closed”.

To proceed, carry out the following

Select the “Categories Master” link to record the categories master details.
Select the “Print” link to view the complaint register report.

The system displays the following in the “Data History” group box:

Created By	The login ID of the user who created the complaint register details.
Created Date	The date on which the complaint register details was created.
Last Modified By	The login ID of the user who modified the complaint register details.
Last Modified Date	The date on which the complaint register details was last modified.