Elevator Complaint Register

Select the “Elevator Complaint Register” activity under the “Infrastructural Maintenance” business component.

The “Elevator Complaint Register” page appears.

- Clicking this icon available near certain fields takes you to the help page of the respective field.

To create elevator complaint

Enter the following details in the “Search Criteria” group box:

Mode	Use the drop-down list box to specify the mode of selection. The combo is loaded with the values “Create”, “Edit”, “Delete” and “View”.
Scheme Code / Description	The code identifying the scheme or description of the scheme for which the log sheets to be entered. Mandatory. Press <Enter>.

The system retrieves and displays the following in the “Search Criteria” group box:

Scheme Name

The name of the scheme.

Enter the following details in the “Search Criteria” group box:

Complaint No From	The number identifying the complaint from which the complaint details are to be retrieved.
Complaint No To	The number identifying the complaint until which the complaint details are to be retrieved.
Status	Use the drop-down list box to select the status of the complaints. The combo is loaded with the values “Blank”, “Fresh”, “Authorized”, “Closed” and “Frozen”.
Type	Use the drop-down list box to select the type of the complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Category	Use the drop-down list box to the category of the complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Logged By	The name of the person who logged the complaint.
Floor	The name of the floor where the complaint on elevator is reported.
Location	The location where the complaint is identified or reported.
Description	The description of the problem or complaint.
Attended By	The name of the person who attended the complaint.

Click the “Search” pushbutton to retrieve the search results in the multiline.

The system displays the following in the “Search Results” multiline:

Complaint No	The number identifying the compliant.
Status	The status of the complaint. The status could be “Fresh”, “Authorized”, “Closed” and “Frozen”.

Enter the following details in the “Search Results” multiline:

Shift	Use the drop-down list box to select the shift against which the complaint is logged. The combo is loaded with the values as defined in “Categories Master” activity.
Type	Use the drop-down list box to select the type of the complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Category	Use the drop-down list box to select the category of the complaint. The combo is loaded with the values as defined in “Categories Master” activity.
Scheme Code	The code identifying the scheme for which the log sheets to be entered.
Date Logged	The date on which the complaint of elevator is logged.
Time Logged	The time at which the complaint of elevator is logged.
Logged By	The name of the person who logged the complaint on elevator.
Description	The description of the problem or complaint.
Date Allocated	The date on which the complaint of elevator is allocated to the concerned person.
Time Allocated	The time at which the complaint of elevator is allocated to the concerned person.
Allocated To	The name of the person to whom the complaint of elevator is allocated.
Date Attended	The date on which the complaint of elevator is attended.
Time Attended	The date at which the complaint of elevator is attended.
Attended By	The name of the person who attended the complaint of elevator.
Date Closed	The date on which the complaint of elevator is closed.
Time Closed	The time at which the complaint of elevator is closed.
Closed By	The name of the person who closed the complaint of elevator.
Elevator No	Use the drop-down list box to select the number identifying the elevator on which the complaint is logged. The combo is loaded with the values as defined in “Categories Master” activity.
Manufacturer Ref No	The reference number of the manufacturer of the elevator.
Reference No	The reference number of the elevator.
Reference Time	The reference time at which the elevator is down.
Down Time Hrs	The down time of the elevator specified in hours.
Remarks	Any remarks or additional information regarding the elevator complaint details.

Note: At lease one row should be selected in the multiline.

Click the “Maintain” button to save (create/modify) the elevator complaint details.

On save, the system generates an elevator complaint number and the status is updated as “Fresh”.

Click the “Freeze” button to freeze the complaints of elevator.

On freeze, the system changes the status from “Fresh” to “Frozen”. Ensure that no modification is allowed for transaction once it is frozen.

To modify the elevator complaint details

Choose the “Edit” option from the Mode.
Enter the following details in the “Search Criteria” group box:

Scheme Code / Description

The code identifying the scheme or description of the scheme for which the log sheets to be entered. Mandatory. Press <Enter>.

The system displays the corresponding details of the scheme in the header and in the tabs. You can modify the required fields.

Click the “Maintain” button to save (create/modify) the elevator complaint details.
Click the “Freeze” button to freeze the complaint of elevator.

On freeze, the system changes the status from “Fresh” to “Frozen”. Ensure that no modification is allowed for transaction once it is frozen. Once the elevator complaint is authorized by Building Manager the status will be changed from “Frozen” to “Authorized”.

To close the elevator complaint details

Choose the “Edit” option from the Mode.
Enter the following details in the “Search Criteria” group box:

Scheme Code / Description

The code identifying the scheme or description of the scheme for which the log sheets to be entered. Mandatory. Press <Enter>.

The system displays the corresponding details of the scheme in the header and in the tabs. You can modify the required fields.

Click the “Close” button to close the complaints of elevator.

On close, the system changes the status to “Closed”.

To proceed, carry out the following

Select the “Categories Master” link to record the categories master details.
Select the “Print” link to view the elevator complaint register report.

The system displays the following in the “Data History” group box:

Created By	The login ID of the user who created the elevator complaint register details.
Created Date	The date on which the elevator complaint register details was created.
Last Modified By	The login ID of the user who modified the elevator complaint register details.
Last Modified Date	The date on which the elevator complaint register details was last modified.